Apprenticeship Delivery Senior Manager

The Challenge

The Challenge’s vision is a more integrated society where there is understanding and appreciation of each other’s differences. We design and deliver programmes that bring different people together to develop their confidence and skills in understanding and connecting with others. We believe everyone benefits when people from all walks of life come together to better know, understand and trust each other. This also applies to the people we employ to work with us. As an equal opportunities employer our aim is to have a diverse workforce to reflect the communities we work in.

This is a unique opportunity to join a dynamic, rapidly growing organisation, working with young people and local communities across the country. 

Step Forward

We believe the UK would do better if vocational training had the same high status as academic training. Over the next decade, we want to make this happen. That’s why we designed Step Forward, an innovative apprenticeship programme now entering its fourth year. Step Forward brings together young people from all backgrounds and aims to turn them into the most employable 19 year olds in the country. In 2017/18 we will be delivering over 200 apprenticeships, with some of London’s leading companies and employers, in the following pathways:

  • Accounting
  • Business Administration
  • Digital Marketing
  • Early Years Education
  • Information Technology
  • Software Development

We have our own dedicated training venue based in central London next to Waterloo Station. For more information about Step Forward, please visit our website: https://stepforward.uk.com/

Reports to: Head of Step Forward

Responsible for: Programme Manager, Curriculum and Quality Manager (Digital), Curriculum and Quality Manager (Service Industries) and the Delivery Team Coordinator

Purpose of Role

  1. To be accountable for the achievement of all performance targets for all areas of activity (e.g., learner retention and achievement targets across all pathways).
  2. To be responsible for the leadership, management and development of provision ensuring that the quality of delivery is of the highest standard.
  3. To identify and embed opportunities for social mixing throughout the programme.
  4. To be accountable for quality assurance and improvement within delivery including self-assessment reports and quality improvement plans.
  5. To lead, inspire and motivate the Delivery Team, creating a culture of professionalism and continuous improvement to ensure the best possible outcomes for all learners.
  6. To challenge and support staff to be innovative in all aspects of delivery and help to embed the use of e-learning across the programme.
  7. To be accountable for the overall learner experience and ensuring the highest levels of satisfaction.
  8. To be responsible for the overall management of resources (staffing and non-staffing) in the area.
  9. To be a member of the Step Forward Leadership Team with accountability for planning and delivery of departmental activities.
  10. To work collaboratively with the Head of Step Forward and the Head of Recruitment to set the strategic direction and growth of the programme in line with, and to further develop, Step Forward’s three year strategy.
  11. To identify partnerships, additional sources of funding and other opportunities to enhance curriculum and learner experience.

Tasks and Responsibilities

  1. To ensure that the delivery of teaching and learning is of the highest standard and responsive to the needs of the learners, including, in particular:
    1. Ensuring that the targets for apprentice retention and achievement are achieved.
    2. Setting targets for continuous improvement in quality of teaching, learning and attainment.
    3. Managing and being accountable for sustained improvements in learners’ experience and achievements across all pathways.
    4. Establishing and maintaining high levels of professional conduct.
  2. To actively and robustly manage team performance and development, including ensuring the continuing professional development of staff.
  3. To lead effective governance, communication, monitoring, evaluation and reporting across the Delivery Team.
  4. To develop, maintain and ensure consistent implementation of policies and procedures across the Delivery Team, including managing the apprentice disciplinary and conduct process.
  5. To ensure high quality Additional Learning Support provision, ensuring the delivery of support systems is relevant to the needs of learners, and that learners receive an effective induction to their course including access to appropriate Initial Diagnostic Assessments.
  6. To develop the strategy for functional skills provision within the programme, and ensure effective implementation and outcomes.
  7. To ensure that regular reviews of learner progress take place and that effective Individual Learning Plans and appropriate paperwork is in place for all learners in line with apprenticeship delivery.
  8. To ensure that Schemes of Work and Lesson Plans are in place for all delivery areas.
  9. To capitalise on links with employers and engage their expertise in developing the vocational curriculum as a core part of the area’s activities.
  10. To ensure that relevant information is collected and collated and to provide statistical data as required; to actively use data and management information with direct reports to deliver effective interventions and improve outcomes for at risk or underperforming learners.
  11. To actively contribute to the strategic and annual business planning and budgeting processes; to manage the Delivery budget, ensuring spend is within budget, and to identify additional savings where possible.
  12. To liaise with external agencies as required in the performance of duties.
  13. Ensure the Training Venue is safe and suitable for delivery including ensuring that sufficient resources are available to support learning.
  14. Complete a self-assessment report and quality improvement plan annually, and ensure Step Forward is performing in line with Ofsted’s expectations of a ‘Good’ provider
  15. Implement e-learning strategies to support a variety of teaching and learning styles.
  16. To ensure compliance within the Delivery Team, maintain all appropriate records and produce reports as requested.
  17. Comply with the agreed quality assurance measures with the aim of maximising the achievement and progression of all apprentices.
  18. Ensure the Health, Safety and Well-being of apprentices at all times, and report safeguarding concerns and disclosures to the Step Forward safeguarding lead (Programme Manager) as required.
  19. To oversee the organisation and delivery of induction, mission events, graduation, open evenings, information evenings and other activities.
  20. When required, to provide invigilation at exams and other timed assessments, as well as cover and support for Tutors/Job Coach and Learning and Development Mentors as required.

Qualifications

  1. Recognised teaching or youth work qualification at Level 4 (e.g. DTLLS) or above
  2. Educated to degree level or equivalent
  3. Maths and English GCSE at C or above (or equivalent)

Knowledge, Skills and Experience

  1. Significant experience of leading and managing apprenticeship delivery with a track record of improving provision, ideally at middle or senior leadership level
  2. Experience of effective leadership and management in a past role that improved team performance, culture and ethos
  3. Significant experience of leading teams to achieve good outcomes for learners
  4. Knowledge and significant experience of working with the WBL funding methodology
  5. Experience of preparing for successful OFSTED inspections
  6. Wide knowledge of apprenticeship frameworks and standards requirements
  7. Able to analyse data and management information effectively
  8. Excellent organisational and administration skills
  9. Ability to prioritise and work to deadlines
  10. Commitment to ensuring that learning is inclusive and differentiated to meet individual learner needs
  11. Able to work effectively as part of a team, and independently, demonstrating initiative and managing up effectively
  12. Good knowledge of statutory requirements in relation to Health and Safety, Data Protection, Equality and Diversity and Safeguarding
  13. Able to work flexibly to meet the needs of apprentices including some evenings and occasional weekends

Safeguarding Statement

The Challenge is committed to safeguarding and protecting the young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our programmes.

We expect all staff and post holders to share this commitment to safeguarding by ensuring compliance with our policies and practices.

Employment Screening

Only applicants who have the right to work in the UK or have a valid visa or work permit for a minimum of 6 months at the time of application will be considered for this role.

Further Details

In addition to being part of a fun, dynamic and challenging workforce, we are proud to offer an attractive benefits package including contributory pension, Simplyhealth cash plan, Ride 2 Work, childcare vouchers, season ticket travel card loan etc. to eligible employees.

  • Location: London Waterloo
  • Status: Full-time Permenant
  • Salary:  £50,000

How to Apply

For a conversation about this opportunity, please contact Thora Eberts, Head of Step Forward, on This email address is being protected from spambots. You need JavaScript enabled to view it. or 07392 873 359.

The closing date for applications is midnight on Thursday, 5 October. Applications in advance of this date are encouraged.

In order to submit a formal application, please provide a comprehensive curriculum vitae along with a covering letter detailing your interest in the role and highlighting how you match the criteria outlined in the personal specification. Please include in your application your current salary and names and contact details of three referees. (Referees will not be approached until the final stages and not without your prior permission).

First round interviews will be held w/c 9 October. The final round will be held w/c 16 October.

Start Date: 8 January or ASAP