Delivery Partner Systems & Innovation Associate                    

Start date:         December 2017

Location:          Waterloo, London or Leeds with occasional travel to our Local Delivery Partner (LDP) offices around the North of England.

The Challenge

The Challenge’s vision is a more integrated society where there is understanding and appreciation of each other’s differences. We design and deliver programmes that bring different people together to develop their confidence and skills in understanding and connecting with others. We believe everyone benefits when people from all walks of life come together to better know, understand and trust each other. This also applies to the people we employ to work with us. As an equal opportunities employer our aim is to have a diverse workforce to reflect the communities we work in.

This is a unique opportunity to join a dynamic, rapidly growing organisation, working with young people and local communities across the country.

The Challenge works with 18 subcontracting organisations (Local Delivery Partners) who deliver the National Citizen Service (NCS) programme across the country. The Delivery Partner Systems & Innovation Associate will report to the Delivery Partner Manager (North) and is responsible for supporting our LDPs to use the Salesforce CRM system, creating system improvements and innovations, and monitoring performance of our LDPs.

The Delivery Partner Systems & Innovation Associate’s responsibilities will include:

  • Acquiring and maintaining a thorough understanding of the CRM system (Salesforce)
  • Learning new functionality as it is released
  • Training LDPs on new functionality
  • Creating user guidance documentation and training materials (to supplement those released by the NCS Trust)
  • Assisting LDPs with any queries/issues they raise
  • Submitting cases and liaising with the NCS Trust with regard to issues on behalf of the LDPs
  • Monitoring LDP use of the system and ensuring they are using it as required by analysing data to identify missing, incorrect or inconsistent data
  • Creating reports and dashboards
  • Supporting Programmes, Sales and other departments at The Challenge in their understanding of and access to the data in the system
  • Requesting new users/suspensions of users from the NCS Trust
  • Quality assurance: reviewing and auditing data such e.g. sign-in sheets to ensure these align with the data in the system and are compliant with minimum standards.
  • Making suggestions for systems improvements to the NCS Trust (after agreement between all internal stakeholders)
  • Continuously maintaining and updating an LDP portal
  • Meeting with LDPs to determine their systems needs and help them find new and creative solutions
  • Modifying The Challenge's systems tools to enable them to be used by LDPs where useful
  • Creating training resources via a Learning Management System
  • General administration tasks which could include arranging events

We are looking for outstanding individuals with the following qualities:

Essential

  • Enjoys working with people and helping them use systems
  • Able to demonstrate an ability to learn new systems quickly
  • High-level knowledge of Excel
  • Experience of working with large volumes of data and performing basic data manipulation
  • Superb attention to detail
  • Strong logical and analytical thinking
  • Excellent communication skills
  • Able to use own initiative and manage competing priorities
  • Able to work in a fast-paced and demanding environment
  • Energetic, enthusiastic and a can-do attitude
  • Able to work collaboratively with people on projects across various departments, organisations and locations
  • A willingness to travel and visit organisations around Northern England

Desirable

  • Experience of using Salesforce or other CRM systems
  • Experience of planning and delivering training

Safeguarding Statement

The Challenge is committed to safeguarding and protecting the young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our programmes.

We expect all staff and post holders to share this commitment to safeguarding by ensuring compliance with our policies and practices.

Why should you apply?

In addition to being part of a fun, dynamic and challenging workforce, we are proud to offer an attractive benefits package including contributory pension, Simplyhealth cash plan, Ride 2 Work, childcare vouchers, season ticket travel card loan etc. to eligible employees.

  • This is a full-time permanent role, starting as soon as possible
  • Salary £23,000 - £25,000 dependant on experience and location
  • To apply: Please apply by sending your CV and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it. vacancy closes 25th October 2017
  • Interview process: Selection for this position will include two rounds of interviews, the first of which will commence in early November

Only applicants who have the right to work in the UK or have a valid visa or work permit for a minimum of 6 months at the time of application will be considered for this role.