Head of Customer Services
Marine oversees the NCS Customer Services teams which help thousands of customers to apply to our NCS programme every year from all walks of life across the UK. She joined The Challenge in January 2016 as the Customer Services manager for London, after several years working in the events industry.
Marine is a Certified Coach accredited by the Institute of Customer Service. She has a degree in project management and international management from Euromed Business School. Marine lived in France for a short period, before moving back to London to enjoy its diversity and be a part of it!
Head of NCS Strategy, Procurement and Innovation
Duncan oversees three of the teams responsible for The Challenge's delivery of NCS. The NCS Strategy team are responsible for the coordination of our long term plans to continue successfully delivering NCS. The Procurement team source the outdoor activities, accommodation, transport, food and equipment used on the programme. Innovation provide a process/business analysis and project management function in support of the other NCS departments. Duncan is also responsible for programme impact evaluation.
Duncan joined The Challenge in 2012 after working on the NCS programme. He has a background in law, fashion and professional sport. Duncan has a degree in Modern History from the University of Oxford and a GDL from City University.
Head of Learning and Development
Lindsey leads the Learning and Development department and oversees our organisation-wide training and development programmes to support our people to professionally and personally grow to achieve their potential. Lindsey also manages our team-building and recognition events to celebrate our incredible staff team. Lindsey joined The Challenge after volunteering for our NCS programme in the summer of 2011 and being inspired by our mission.
Lindsey lives in South East London and has a degree in Sociology from the University of Sussex.
Head of Public Affairs, Policy and Research
As Head of Public Affairs, Policy and Research, Rich is responsible for maintaining positive relationships with policy and decision makers across government and parliament on behalf of The Challenge. The team which he heads up also works to produce original research and policy analysis reflecting and promoting our organisational mission, and supports the work of the All Party Parliamentary Group on Social Integration. Rich joined The Challenge in 2014 to lead the Secretariat to the Social Integration Commission. Prior to this, he worked as a political and policy adviser in local government and on a range of political campaigns – including Ed Miliband’s campaign to become Leader of the Labour Party.
Rich lives in East London. He holds a BA in English Literature from Queen Mary, University of London and an MSc in Public Policy from University College London, and is the author of numerous reports on community cohesion, localism and immigration policy issues.
Head of Regional NCS Programmes - South
Tim heads up the NCS Programmes team for London and the south. He joined The Challenge in January 2016 and is responsible for ensuring that NCS Programmes provide a high quality and positive experience for the young people who participate - right through from the initial set-up to delivery on programme and beyond.
Tim joined the Challenge following a career as a senior leader in the Further Education sector, leading on areas related to student experience and inclusion. He has worked as an OFSTED nominee and led his last college to consecutive OFSTED outstanding judgements for residential provision. He is a qualified teacher and youth worker and is passionate about inclusion, safeguarding and quality. Tim has also lead successful international expeditions for young people to countries including Nepal, Morocco, Tanzania, Costa Rica and Thailand.
When not at work Tim is dad to two children, runs a touch rugby club and is trustee of a charity supporting young people and adults with disabilities.
Head of NCS Curriculum
Colin heads up the Curriculum department focusing on the development of the National Citizen Service programme and ongoing graduate support. He joined The Challenge in October 2010 following over 10 years working in a variety of roles within the youth sector ranging from church based youth work, detached community work, and youth club provision.
Colin lives in South East London, and is married with two daughters aged 6 and 3. He is a professionally qualified (JNC) Youth and Community worker and has a degree in Youth and Community Work with Practical Theology from Ridley Hall College, Cambridge.
Head of NCS Business Partnerships
Edward oversees many of our significant external relationships, including our Local Delivery Partners, our central Procurement function and our relationship with the organisation that oversees NCS, The NCS Trust. He has been with The Challenge since working on NCS in 2011. Prior to joining The Challenge, Edward had a varied career including 9 years working in broadcasting, latterly as a journalist on New Zealand’s state broadcaster's evening news. Following that he worked for a Maori tribe (Iwi), managing youth development programmes and supporting significant social and economic development projects. Seeking a qualification in youth development, Edward trained as a secondary teacher and travelled to the UK, where he taught in Bristol prior to joining The Challenge.
Edward lives in South East London with his wife. He is a proud New Zealander and enjoys travelling, reading, cycling and watching sport.
Head of Finance
As Head of Finance at The Challenge, Mark is responsible for the day-to-day management and operations of our Finance team. He joined The Challenge in September 2014 from Bowel Cancer UK, where he held the position of Director of Finance and Resources before becoming Chief Operating Officer. Earlier in his career, Mark qualified as a Chartered Accountant with KPMG and subsequently joined the British Wool Marketing Board, where he rose to become the Finance Director of the main operating subsidiary.
Mark is married with 3 children and a border terrier called Tommy, and enjoys walking and sailing. He is a co-opted member of the Charity Finance Group's finance sub-committee, is a Director of his children's local senior school, and has a degree in Economics from Bradford University.
Head of Step Forward
Thora joined The Challenge in March 2017 to take on a new role as the Head of Step Forward, the organisation's apprenticeship programme. As Head of Step Forward, Thora is responsible for setting the future direction and growth of the programme, ensuring we are delivering a high quality training experience for our apprentices and employers and supporting young people from a variety of backgrounds across London to successfully enter employment. Prior to joining The Challenge, Thora spent eight years working with Teaching Leaders, a national charity dedicated to addressing educational disadvantage by developing middle leadership capacity in challenging schools. Thora held a variety of roles at Teaching Leaders, most recently as Midlands and South West Regional Director.
Thora is a native of Berkeley, California, has a BA in Modern Literature from the University of California, Santa Cruz, and an MA in Post Modern Literature from UCL. Thora is passionate about education, social justice, the Pacific Ocean and tacos.
Head of Work Placements
Rosie leads the Work Placements team to deliver a pilot for the Department for Education as part of their technical education reforms. Having worked as a strategy consultant at Bain & Company, she joined The Challenge in 2013 to design and launch a new programme to deliver social integration, before becoming the Head of the Secretariat for the Social Integration Commission.
Rosie lives in west London with her husband where she plays National League hockey at Barnes Hockey Club and leads the band in her local church. She holds a bachelor's degree in History and a MPhil in Medieval History, both from the University of Cambridge.
Head of Operational Effectiveness
Delia heads up the Operational Effectiveness department focusing on supporting the organisation with continuous improvement to ensure it operates on firm foundations both now and in the future. She joined The Challenge in October 2015 following several years working in the private sector in a variety of roles, predominantly as a project manager and more latterly specialising in implementing operational change programs.
Delia lives in East London with her husband and she has a degree in English Literature from The University of Sheffield.
Head of Strategy
As Head of Strategy, Antony is responsible for coordinating and supporting the organisation to deliver the strategic projects identified in The Challenge medium and long term strategy, working closely with the Director team and the Board of Trustees. Antony also leads on the other areas of work for which the Strategy team are responsible: impact measurement of The Challenge’s programmes, and ideation and development of new interventions.
Prior to joining The Challenge, Antony was a Senior Engagement Manager with McKinsey & Company where he led multiple projects on education and employability in the UK and Middle East. He has also worked extensively in the fields of both policy and social enterprise on employability and welfare to work.
Antony began his career as an English teacher in Japan, and retains a passion for travel and the Japanese language. He is an avid cyclist, recently completing a 900 mile tour of the 88 temple pilgrimage on Shikoku Island. His other extra-curricular passions are playing the piano and ukulele, craft-beer brewing, karaoke and theatre.
Antony holds an MA in Physics and Philosophy from the University of Oxford and an MBA with Distinction from INSEAD Business School.
Head of Development and HeadStart
Emma is responsible for the strategic development and operational management of our HeadStart programme alongside the organisation’s fundraising and development activities. She joined the Challenge in 2012 as Grants and Statutory Fundraising Manager. Prior to this, Emma managed a team of fundraising consultants at Generate Fundraising, leading on varied and inspiring fundraising campaigns, from building flagship homeless centres and children’s cancer units to raising funds to sustain local youth services. She also worked as Head of Strategy and Business Development for DHA, a legal advice and homelessness charity, where she secured funding for one of the country’s first Community Legal Advice Centres.
Emma has a degree in English Literature from the University of Leeds.
Head of Brand and Marketing
Khuong leads on brand and marketing activities in support of raising the profile of the organisation and delivery of our three programmes. She joined The Challenge in 2015 as part of the NCS marketing team.
Prior to joining The Challenge, Khuong worked across national brand, advertising and marketing campaigns with a focus on social integration and youth engagement. Roles included working for the Brand team at children's charity Barnardo's, and at the Equality and Human Rights Commission.
Khuong is a passionate foodie and runs a cooking blog in her spare time that draws on her Vietnamese roots. She holds a degree in Marketing from the University of Brighton.
Head of Legal
Will manages the Legal department which advises on a wide range of contract, regulatory compliance and risk issues that come out of The Challenge's work.
He was previously the Head of Legal at the NSPCC/ChildLine and the English National Opera, prior to which he worked in a private law firm for several years.
He lives in south east London with his wife and daughter, is a qualified solicitor and has a degree in Archaeology.
Head of Technology
Jonathan heads up the nascent Technology department, which is newly formed as a discrete entity at The Challenge. The department delivers the end user computing devices, infrastructure and services that enable The Challenge to deliver a scalable, secure and cost-effective technology platform to its various offices and mobile users.
Jonathan has previously worked at non-profits including Amnesty International and Sue Ryder and has also spent time in the education and hospitality sectors. Jonathan is a trainee step-dad to two terrific girls and is therefore learning to embrace the best kinds of chaos. He lives in Cambridge and depends upon his folding bicycle.
Jonathan has a BSc in Pharmacology from Kings College London and an MSc in Neuroscience from The Institute of Psychiatry.
Head of NCS Sales
Lyndsey leads our NCS Sales team and is responsible for young person participation on our NCS programme. The NCS Sales team works with hundreds of schools across 11 regional teams, delivering engaging events. The team work to ensure that every 15-17-year-old hears about NCS and that thousands of them are inspired to sign-up and take part.
Lyndsey has worked at The Challenge since 2011, when she started as a volunteer. She has a degree in Psychology from the University of Liverpool, a Masters in Human Rights from University College London, and is currently studying in the evenings towards an MBA.
Head of NCS Sales Operations
Ellen leads the departments responsible for engaging with the thousands of young people who come on NCS every year. She oversees our Sales, Customer Services, Telesales and Marketing teams who work together to ensure as many young people as possible have a chance to take part in NCS. Ellen has been working at The Challenge since 2011. Prior to this, she worked for The Prince’s Foundation for Children and The Arts.
Ellen has a degree in English Literature from The University of Sheffield.
Head of NCS Delivery Operations
Rachel joined The Challenge in 2011 and is responsible for the operational set up and delivery of our NCS programme. Rachel has worked in a number of different roles within the organisation ranging from a front line leader working directly with young people to managing the strategic direction of the organisation's NCS delivery. Rachel has previously worked with two youth and community charities, Depaul UK and UnLtd, with a focus on communications, marketing and PR.
Rachel has a first class honours degree from Goldsmiths College, University of London, in Anthropology and Communications.
Head of NCS Delivery Partnerships
Chris supports and oversees our Local Delivery Partners, which are a variety of organisations who are subcontracted to work with us to deliver the NCS programme across the country. Local Delivery Partners deliver 25% of our NCS places nationally. Chris helped set up the first programme The Challenge ran in 2009 and then joined in 2011 to oversee our NCS delivery in West London. Chris has previously worked in International Development for charities working in Latin America and South Africa.
He enjoys playing touch rugby and has a degree in Mathematics and Sports Science from the University of Birmingham and a Postgraduate Certificate in Charity Management from LSBU.
Head of NCS Staffing
Josie leads our staffing department, which recruits, assesses and contracts mentors, leaders and other staff to work on the National Citizen Service with The Challenge. She has worked for The Challenge since 2010 – including as Head of Programmes and Staffing (maternity cover), Head of Programmes for the South of England, and in a variety of front-line delivery roles. Josie also co-founded the organisation’s Birmingham office. Prior to joining The Challenge, she worked for the National Youth Advocacy Service and Priory Psychiatric Hospital supporting programmes for at risk young people. For the last ten years she has volunteered as both a Director and Council member for ATE, an educational trust running residential holidays.
Josie has a Bachelor’s degree in Psychology from The University of Birmingham.