NCS Sales Team Leader                                               

Start date:         ASAP

Location:          Reading

The Challenge

The Challenge’s vision is a more integrated society where there is understanding and appreciation of each other’s differences. We design and deliver programmes that bring different people together to develop their confidence and skills in understanding and connecting with others. We believe everyone benefits when people from all walks of life come together to better know, understand and trust each other. This also applies to the people we employ to work with us. As an equal opportunities employer our aim is to have a diverse workforce to reflect the communities we work in.

This is a unique opportunity to join a dynamic, rapidly growing organisation, working with young people and local communities across the country. 

About the role

The Sales and Marketing department is primarily responsible for signing up young people to take part in the National Citizen Service (NCS) powered by The Challenge.  NCS is a government backed programme that helps young people (age 15-17) build skills for work, life and transition into adulthood.

With support from a Sales Manager (SM) and Associate Sales Manager (ASM), the Sales Team Leader (STL) will lead a team of Engagement  Co-ordinators (ECs) to find and place 15-17 year-olds into local NCS programmes within a wider geographical region.

This is a great opportunity to develop coaching and leadership skills; STLs will have a positive impact on the sales approach to engage young people.


  • Building and maintaining effective relationships with schools, teachers and other youth led organisations
  • Exciting and persuading young people to sign up to NCS through presentations in assemblies, PSHE classes and follow up phone calls
  • Assist young people and their parents through the sign up process from initial expression of interest to turning up for the programme, primarily through phone calls
  • Defining and leading a local strategy for a geographical area to work in conjunction with the national marketing strategy
  • Ownership and responsibility of a geographical area
  • Working as part of a team towards individual and team targets
  • Coaching and mentoring members of the team and opportunities to train new starters
  • Contributing on impactful local projects, delivered on time to a high quality with notable improvements on prior year versions

Skills and experience


  • Ability to initiate and build rapport and manage relationships with young people, parents/ guardians and teachers; and build gravitas with senior stakeholders.
  • Ability to deliver assemblies and present persuasively to large groups of young people and parents
  • Excellent listening skills and ability to understand customer needs
  • Exemplary telephone and face-face verbal communication skills in group or individual settings
  • Assertiveness, resilience and confidence to achieve targets
  • Motivated to work towards targets and ability to analyse success and failure
  • Excellent written communication skills
  • Ability to mentor and coach by demonstrating excellence, supporting, “quality controling” and delegating to create a motivated, successful and happy team.
  • Excellent project management, time management and personal organisation skills
  • Perserverence to prompt and assist young people and parents/ guardians through a detailed and sometimes complex sign up process
  • Able to work collaboratively with people on projects across various departments and locations
  • Ability to lead a team
  • Ability to work under pressure in a fast paced environment


  • Understanding: Knowledge of own strengths; ability to empathise and see others’ point of view
  • Adaptable and uses initiative to change style quickly in different situations
  • Professionalism: Strong work ethic, time keeping, responsiveness
  • Responsibility: Take responsibility within and beyond the role
  • Trust: Trusted by colleagues to always deliver
  • Persistence and determination
  • Energy and initiative: A can-do attitude with an enthusiastic and persuasive personality
  • Flexibility: Adjusts work schedules, plans, prioritises as required to fulfil overall objectives
  • Humble: A positive, helpful attitude at all times in what is a busy and challenging role.
  • Calm under pressure
  • Ability to lead and proactively demonstrate excellence through example, learns from their mistakes and always commits to performing at their best.
  • Strives for continous improvement by seeking and sharing feedback appropriately and respectfully.


  • Good knowledge of local area
  • Sales experience or experience working towards targets
  • Experience working with 15-17 year olds and/or within the education sector
  • Full driving license

Safeguarding Statement

The Challenge is committed to safeguarding and protecting the young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our programmes.

We expect all staff and post holders to share this commitment to safeguarding by ensuring compliance with our policies and practices.

Employment Screening

Only applicants who have the right to work in the UK or have a valid visa or work permit for a minimum of 6 months at the time of application will be considered for this role.

Further Details

In addition to being part of a fun, dynamic and challenging workforce, we are proud to offer an attractive benefits package including contributory pension, Simplyhealth cash plan, Ride 2 Work, childcare vouchers, season ticket travel card loan etc. to eligible employees.

  • Status: This is a full-time permenent position.
  • Salary: £21,000 per annum
  • To apply: Please apply by sending a CV and covering letter explaining your suitability for the role to: roxanne.This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Interview process: Selection for this position will include two rounds of interviews, the first of which will commence ASAP.

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