NCS Sales Manager                               

Start date: September 2017

Location: Yorkshire, Leeds office

The Challenge

The Challenge’s vision is a more integrated society where there is understanding and appreciation of each other’s differences. We design and deliver programmes that bring different people together to develop their confidence and skills in understanding and connecting with others. We believe everyone benefits when people from all walks of life come together to better know, understand and trust each other. This also applies to the people we employ to work with us. As an equal opportunities employer our aim is to have a diverse workforce to reflect the communities we work in.

This is a unique opportunity to join a dynamic, rapidly growing organisation, working with young people and local communities across the country. 

About the role

We are looking for energetic and creative people leaders to drive our sales efforts to enrol young people on NCS. The role requires a combination of strengths in people, account, and process management. This is a fantastic opportunity to join an entrepreneurial and innovative organisation, grow in a dynamic and supportive environment and contribute to an exciting programme for social change.

Reporting to a Senior Sales Manager, the SM will lead a team of ~15-25 staff, which will include a mix of experienced NCS Associate Sales Managers (ASMs), NCS Relationship Managers (RMs), Outreach Sales Associates (OSAs), NCS Sales Team Leaders (STLs), NCS Engagement Coordinators (ECs) and apprentices, to find, select and place 15-17 year-olds into The Challenge’s local programmes as well as managing our relationship with our contract provider area. It represents a great opportunity to expand people leadership skills and to bring creativity to a sales approach.

The Sales Managers’ primary responsibilities are: 

  • Recruit and oversee on-going training and coaching of sales staff including their professional development
  • Direct line management and motivation of ASMs, RMs and OSAs through an annual campaign
  • Setting, analysing and monitoring performance against targets for each area and close management, and adapting of processes to ensure delivery of targets
  • Secure the sign up, assignment and turn-up of the full contingent of participants for all of your area’s programmes in the summer and October half term, including efficient waiting list management
  • Significant input to national sales and marketing strategy, working with Head of Sales and Sales and Marketing Director
  • Implement and adapt local strategy and processes to achieve a 30%+ increase in market penetration across existing schools
  • Establish and maintain relationships with local authorities and education leaders across multiple schools and other relevant organisations
  • Empower Relationship Managers and ASMs to lead the building of relationships with Head Teachers etc
  • Lead national projects and ensure high quality delivery
  • Oversee and ensure quality control of projects led by ASMs
  • Liaise with our Regional Delivery Provider (contract manager) to ensure high quality reporting and results

Skills and experience



  • Highly organised people-person
  • Successful experience managing and motivating individuals and leading teams
  • Ability to analyse quantitative (e.g. sales results) and qualitative (e.g. market research) data and interpret/ gain insights to help shape local and national activities
  • Exemplary verbal and written communication skills in group or individual settings
  • Gravitas with senior stakeholders
  • Experience managing complex processes successfully
  • Project management experience
  • Ability to drive a large team towards achieving ambitious targets
  • Ability to guide and support team through the full sales process


  • Understanding: Knowledge of own strengths; ability to empathasise and see others’ point of view
  • Professionalism: Strong work ethic, time keeping, responsiveness, lead by example
  • Responsibility and Trust: Take responsibility within and beyond the role and trusted by colleagues to always deliver
  • Team work: Co-ordinates and co-operates with others across region and department
  • Persistence and determination
  • Energy and initiative: A can-do attitude with an enthusiastic and persuasive personality
  • Flexibility: Adjusts work schedules, plans, prioritises as required
  • Humble: A positive, helpful attitude at all times in what is a busy and challenging role, calm under pressure
  • Strives for continous improvement by seeking and sharing feedback appropriately and respectfully
  • Target driven


  • Sales and Marketing experience
  • Managing a Sales team
  • Knowledge of sales processes & associated tactics
  • Advanced excel skills to determine and produce useful statistical data
  • Business development experience
  • Experience with schools and/or teenagers

Safeguarding Statement

The Challenge is committed to safeguarding and protecting the young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our programmes.

We expect all staff and post holders to share this commitment to safeguarding by ensuring compliance with our policies and practices.

Employment Screening

Only applicants who have the right to work in the UK or have a valid visa or work permit for a minimum of 6 months at the time of application will be considered for this role.

Further Details

In addition to being part of a fun, dynamic and challenging workforce, we are proud to offer an attractive benefits package including contributory pension, Simplyhealth cash plan, Ride 2 Work, childcare vouchers, season ticket travel card loan etc. to eligible employees.

  • This is a full-time, permanent position.
  • Deadlines for application: Friday 15th September
  • Interviews: W/C 25th September
  • Salary: £30,000
  • Please apply by sending a CV and covering letter explaining your suitability for the role to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Only applicants who have the right to work in the UK or have a valid visa or work permit for a minimum of 6 months at the time of application will be considered for this role.