Administrator (Communications & Applications Management)                   

Start date:         September 2017

Location:          Waterloo, London or Manchester

The Challenge

The Challenge’s vision is a more integrated society where there is understanding and appreciation of each other’s differences. We design and deliver programmes that bring different people together to develop their confidence and skills in understanding and connecting with others. We believe everyone benefits when people from all walks of life come together to better know, understand and trust each other. This also applies to the people we employ to work with us. As an equal opportunities employer our aim is to have a diverse workforce to reflect the communities we work in.

This is a unique opportunity to join a dynamic, rapidly growing organisation, working with young people and local communities across the country. 

About the role

We are looking for an organised and confident individual to complete administrative tasks to ensure applications to our programme are processed smoothly. The majority of your time will be spent using our Salesforce Customer Relationship Management (CRM) system to complete various tasks, as well as for troubleshooting and problem solving. You will work closely with our Sales teams, handling their enquiries and processing their requests, including visiting teams across our offices (currently in Birmingham, London and Manchester). You will deliver a high standard of service in a fast paced environment, as well as being flexible enough to support other service teams if needed.

Responsibilities include:  

  • Completing a variety of tasks related to Outbound Communications & Application Management (Including but not limited to; sending mass communications via email, post and SMS, entering and processing applications through our CRM system, contacting customers regarding their applications)
  • Drafting FAQs, based upon an analysis of the types of question we receive
  • Publishing FAQs using a dedicated CMS
  • Working with our Sales teams to support their requests and ensure they understand our processes (including delivering training/briefings, dealing with telephone enquiries and processing task requests)
  • Visiting regional offices to support and build relationships with our remote Sales teams.
  • Spotting problems, escalating these and working out potential solutions
  • Using IT systems including Salesforce CRM, Google Sheets and Excel
  • Supporting other teams within Customer Services as needed, including handling customer queries on the phone.
  • Willingness to travel to our regional offices

We are looking for outstanding individuals with the following qualities:


  • Ability to perform a variety of administration tasks to a consistently high quality
  • Excellent written and verbal communication skills
  • Strong organisational skills with the ability to prioritise
  • Attention to detail
  • Strong IT skills, including use of spreadsheets and/or databases


  • Enjoying working with others, being helpful and doing all you can to agree solutions to challenges
  • Being calm under pressure and remaining assertive
  • Enthusiasm for, and commitment to, our mission and values with the ability to bring this to life when completing administrative tasks and working with colleagues
  • Status: This is a full-time, permanent role
  • Salary: £19,000 per annum. The role requires some shift work including weekend working and evenings

Safeguarding Statement

The Challenge is committed to safeguarding and protecting the young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our programmes.

We expect all staff and post holders to share this commitment to safeguarding by ensuring compliance with our policies and practices.

Employment Screening

Only applicants who have the right to work in the UK or have a valid visa or work permit for a minimum of 6 months at the time of application will be considered for this role.

Why should you apply?

In addition to being part of a fun, dynamic and challenging workforce, we are proud to offer an attractive benefits package including contributory pension, Simplyhealth cash plan, Ride 2 Work, childcare vouchers, season ticket travel card loan etc. to eligible employees.

  • To apply: Please apply by sending your CV and cover letter to; This email address is being protected from spambots. You need JavaScript enabled to view it. by 5pm on Friday  22nd September.
  • Interview process: We will conduct one round of interviews during the week commencing 25th September.

Only applicants who have the right to work in the UK or have a valid visa or work permit for a minimum of 6 months at the time of application will be considered for this role.