Learning and Support Coordinator (Apprenticeships)

The Challenge

The Challenge’s vision is a more integrated society where there is understanding and appreciation of each other’s differences. We design and deliver programmes that bring different people together to develop their confidence and skills in understanding and connecting with others. We believe everyone benefits when people from all walks of life come together to better know, understand and trust each other. This also applies to the people we employ to work with us. As an equal opportunities employer our aim is to have a diverse workforce to reflect the communities we work in.

This is a unique opportunity to join a dynamic, rapidly growing organisation, working with young people and local communities across the country. 

Step Forward

We believe the UK would do better if vocational training had the same high status as academic training. Over the next decade, we want to make this happen. That’s why we designed Step Forward, an innovative apprenticeship programme now entering its fourth year. Step Forward brings together young people from all backgrounds and aims to turn them into the most employable 19 year olds in the country. In 2017/18 we will be delivering over 200 apprenticeships, with some of London’s leading companies and employers, in the following pathways:

  • Accounting
  • Business Administration
  • Digital Marketing
  • Early Years Education
  • Information Technology
  • Software Development

We have our own dedicated training venue based in central London next to Waterloo Station. For more information about Step Forward, please visit our website: https://stepforward.uk.com/

Reports to: Programme Manager – Inclusion and Development

Purpose of Role

  1. To ensure that apprentices with additional learning support needs, learning difficulties and disabilities are assessed and supported throughout the Programme.
  2. To champion an inclusive approach to recruitment, teaching, learning and assessment at all times.
  3. Lead the initial assessment process for learners.
  4. To guide and direct Professional Development Mentors in providing support to individual learners.
  5. To work with the Compliance Manager to ensure that all exam and access arrangements are fully planned and supported.

 Main Tasks and Responsibilities

  1. Identify, teach and/or support apprentices with a range of disabilities, learning difficulties and/or health needs including providing individual and small group support to apprentices with additional learning support needs.
  2. Maintain up-to-date records for all apprentices with additional learning support needs and produce reports as requested.
  3. Provide group profiles for teaching and support staff detailing support needs of their class and other relevant information.
  4. Be responsible for coordinating the in-house initial assessment process for apprentices and organising any necessary intervention.
  5. Participate in the programme interviewing and assessment process, ensuring an inclusive approach for apprentices with additional learning support needs, learning difficulties and disabilities.
  6. Work in partnership with employers to ensure that learning and support needs are understood and shared at each stage of the apprentice’s programme including in work.
  7. Ensure progress of all learners with additional learning support needs is regularly reviewed and monitored.
  8. Work in partnership with Curriculum and Quality Managers, Professional Development Mentors, Tutors and Assessors to ensure an effective learning programme is in place and meeting the needs of learners with additional learning support needs.
  9. Organise and deliver professional development sessions for teaching and support staff that enables them to effectively differentiate and support apprentices in class and the workplace.
  10. Contribute to the pastoral support programme of Step Forward.
  11. Complete a self-assessment report and quality improvement plan annually.
  12. Implement e-learning strategies to support a variety of teaching and learning styles.
  13. Participate in area meetings in accordance with course requirements.
  14. Comply with the agreed quality assurance measures with the aim of maximising the achievement and progression of all apprentices.
  15. Ensure the health, safety and wellbeing of apprentices through providing supervision of the Training Venue during breaks and after training as part of a rota.
  16. Ensure that detailed and timely records are maintained at all times with all support and interventions recorded on Onefile, YETI or other tools as provided.
  17. Assist with the organisation and delivery of Induction, Graduation, Open Evenings, Information Evenings, Step Weekend Challenges and other activities as directed.
  18. Provide invigilation at exams and other timed assessment and provide cover and support for Tutors, Assessors and Professional Development Mentors as required.
  19. Report safeguarding concerns and disclosures to the Step Forward safeguarding lead (Programme Manager) as required.



  1. Recognised teaching qualification at Level 3 or above e.g. CTLLS (or prepared to achieve in agreed timescale)
  2. Educated to degree level (or equivalent)
  3. Maths and English GCSE at C or above (or equivalent)


  1. Recognised qualification in conducting assessments required by JCQ for exam access arrangements
  2. Recognised qualification in the field of learning difficulties and/or disabilities

Knowledge, Skills and Experience

  1. Substantial experience in teaching and supporting students with learning difficulties and/or disabilities and/or health needs
  2. Good organisational and administration skills
  3. Ability to assess, record and produce reports relating to apprentice needs
  4. Ability to prioritise and work to deadlines
  5. IT skills relevant to teaching and supporting students with additional learning support needs
  6. Experience of working with groups of young people aged 16 -20 in a voluntary or paid capacity
  7. Understanding of the academic/particular needs of students in the post 16 sector and/or of those students who have additional learning support needs
  8. Able to work effectively as part of a team
  9. Good knowledge of statutory requirements in relation to Health and Safety, Data Protection, Equality and Diversity and Safeguarding
  10. Able to work flexibly to meet the needs of apprentices including some evenings and occasional weekends

Safeguarding Statement

The Challenge is committed to safeguarding and protecting the young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our programmes.

We expect all staff and post holders to share this commitment to safeguarding by ensuring compliance with our policies and practices.

Employment Screening

Only applicants who have the right to work in the UK or have a valid visa or work permit for a minimum of 6 months at the time of application will be considered for this role.

Further Details

In addition to being part of a fun, dynamic and challenging workforce, we are proud to offer an attractive benefits package including contributory pension, Simplyhealth cash plan, Ride 2 Work, childcare vouchers, season ticket travel card loan etc. to eligible employees.

  • Status: Part-time (0.5 FTE) Permenant
  • Salary:  £24,000 – £27,000 (dependent upon skills, qualification and experience)

How to Apply

For a conversation about this opportunity, please contact Laura Shepherd, Programme Manager – Inclusion and Development, on This email address is being protected from spambots. You need JavaScript enabled to view it. or 07341 563 895.

The closing date for applications is midnight on Thursday, 28 September. Applications in advance of this date are encouraged.

In order to submit a formal application, please provide a comprehensive curriculum vitae along with a covering letter detailing your interest in the role and highlighting how you match the criteria outlined in the personal specification. Please include in your application your current salary and names and contact details of three referees. (Referees will not be approached until the final stages and not without your prior permission).

Start Date: 8 January or ASAP