Junior Technology Administrator

Start date: ASAP

Location: London Waterloo, with regular travel to other offices throughout England

The Challenge is a national charity that was founded in 2009. Our mission is to connect and inspire people to strengthen their communities. We bring together local people across all generations, ethnic groups and incomes to build a stronger society. This also applies to the people we employ to work with us. As an equal opportunities employer our aim is to have a diverse workforce from all walks of life to reflect the communities we work in.

This is a great opportunity to join a fast moving, rapidly growing organisation, working with young people and local communities across the country. For more information about what The Challenge does and its values, please visit our website https://the-challenge.org/

About the role

We are looking for an energetic individual to join the Technology department to support the team and The Challenge end users. The Junior Technology Administrator will report to the Senior IT Service Delivery Manager. This role is perfect for someone looking for a career in IT, carrying out basic admin tasks whilst learning the fundamentals in the IT industry.

The Junior Technology Administrator’s primary responsibilities will be:

  • Manage staff on-boarding
    • Create new user accounts
    • Disable/suspend accounts
    • Laptop and mobile phone distribution and collection
  • Basic IT troubleshooting
    • Password resets
    • Printing issues
    • Imaging and preparing laptops
    • Installing applications on request
    • Escalating calls to the IT support team
  • Manage several IT inventory databases
    • Laptops/PCs
    • Printers
    • Mobile phones
  • Manage the information in the staff directory, email and distribution groups
  • Support staff with IT issues, creating guides and knowledgebase articles where required.

We are looking for an outstanding individual with the following personal qualities:


  • Strong analytical and logical thinking
  • Exceptional communication and interpersonal skills
  • Energetic, enthusiastic and positive personality
  • Strong organisational skills
  • Ability to use own initiative
  • Able to work collaboratively with people on projects across various departments and locations
  • The successful candidate will be organised and have a can-do attitude.

Technical Experience:

Exposure to the following technologies is:


  • Windows 7 and 10 hands-on
  • MS Excel or Google Sheets
  • Data Manipulation / Presentation.


  • Active Directory or Google G Suite knowledge
  • Printing and MFD troubleshooting
  • Windows Imaging experience
  • Android, iOS and mobile device management
  • Google Application platform
  • Software / hardware audit
  • Experiencing in creating training guides.

Further details

In addition to being part of a fun, dynamic and challenging workforce, we are proud to offer an attractive benefits package including contributory pension, Simplyhealth cash plan, Ride 2 Work, childcare vouchers, season ticket travel card loan etc. to eligible employees.

  • This is a full-time permanent role
  • Salary on application

Only applicants who have the right to work in the UK or have a valid visa or work permit for a minimum of 6 months at the time of application will be considered for this role.

Safeguarding Statement

The Challenge is committed to safeguarding and protecting the young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our programmes.

We expect all staff and post holders to share this commitment to safeguarding by ensuring compliance with our policies and practices.

Employment Screening

Only applicants who have the right to work in the UK or have a valid visa or work permit for a minimum of 6 months at the time of application will be considered for this role.

  • To apply: Please apply by sending your CV and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it.  no later than 22/4/2018

The Challenge Gender Pay Gap report for 2017/18

Having a diverse and inclusive workforce is vitally important to us at The Challenge and gender equality is a key part of this. We have published our report into the gender pay gap and welcome the insights from it. You can read it here