Inclusion Delivery Staffing Associate London                                                                                   

Start date: 27th March 2017                                                   Location: London 

The Challenge is a national charity that was founded in 2009. Our mission is to connect and inspire people to strengthen their communities. We bring together local people across all generations, ethnic groups and incomes to build a stronger society. This is a unique opportunity to join a fast moving, rapidly growing organisation, working with young people and local communities across the country. 

About the role

The staffing department recruited 4500 leaders, mentors, practitioners and other staff who worked on NCS with The Challenge in 2016 over the summer, and on the autumn programme.The Inclusion Staffing Team play a vital role in the Staffing Department and wider organisation, recruiting and matching seasonal support staff to enable young people with additional support needs to participate in NCS.

Job Purpose

The Inclusion Delivery Staffing Associate will be responsible for the placement and a portion of the recruitment and selection for two of our key seasonal roles on the NCS programme, Mental Health Advisors and Learning and Behaviour Mentors. They will also be responsible for recruiting ad hoc members of support staff for The Challenge Society events and preparing for the recruitment phase for our Autumn Programme and providing general support to the Inclusion Staffing Associates throughout summer.

The Inclusion Delivery Staffing Associates primary responsibilities will be:


Using a candidate management system to screen applications and targets are met. Organise and participate in interviews and the decision making. Using knowledge and understanding of the young people’s and seasonal staff requirement needs the Associate will then manage and confirm appropriately-qualified Mental Health Advisers and Learning and Behaviour Mentor roles by meeting all required deadlines.


Responsible for relationship management with candidates throughout the recruitment process and programme. Liaising with the candidate and multiple internal departments to ensure clear communication pre-programme. Ensure the Mental Health Advisers and Learning Behaviour Mentors receive all information they require during the programme and training. Meeting all targets and deadlines.

Relationship management:

The role will require the development of excellent working relationships with other departments and close working with staffing teams throughout the organisation around meetings and placement allocation for temporary staff; as well as building on and maintaining numerous external professional relationships.


Responsible for ensuring that candidates are compliant with The Challenge’s safeguarding and safer recruitment policies.


  • Must be excellent with face-to-face and telephone, and email communications. Managing information, responding to and dealing with enquiries correctly and efficiently.
  • Appropriate handling of sensitive information to company standard

We are looking for exceptional candidates with the following experience and characteristics:


  • High-level oral communication skills to build internal and external relationships
  • Ability to work in a fast-paced and demanding environment
  • Interest in building stronger communities and seeing change in society
  • Outstanding organisation and logistic skills and commitment to detail
  • Positive, flexible approach to problem-solving
  • Ability to use candidate management system within Salesforce and other systems
  • Ability to work independently
  • Ability to promote inclusion issues across the organisation and to collaborate with other departments.
  • Excellent knowledge and understanding of young people with a support requirement
  • Willingness to travel for work when required

Experience of the following would be beneficial but not essential:

  • Experience of working with young people with a support requirement
  • Recruiting staff to work with young people with additional needs
  • Managing relationships with external organisations
  • Working in partnership with youth or community organisations
  • Google email, apps and web-based applications
  • Salesforce or similar databases
  • Working with diverse community groups
  • Working in partnership with youth or community organisations
  • Knowledge of the third sector
  • Use of social media in a business environment


Salary: £22,000 pro rata in London

This is a full-time temporary contract from the 27th March to 1st September.

Further Details

In addition to being part of a fun, dynamic and challenging workforce, we are proud to offer an attractive benefits package including contributory pension, Simplyhealth cash plan, Ride 2 Work, childcare vouchers, season ticket travel card loan etc. to eligible employees.

Please note:  Some flexible working will be required, including evenings and weekends.

Please apply by sending your CV and cover letter to:

Sherry Oldham at This email address is being protected from spambots. You need JavaScript enabled to view it.

Only applicants who have the right to work in the UK or have a valid visa or work permit for a minimum of 6 months at the time of application will be considered for this role.

Closing Date 10th February 2017; to interview the W/C 20th February 2017.

No Agencies Please.