Calling Team Agent

Telesales Calling Team, Manchester

Start date: June 2017

End date: July 2017


About the role

We are looking for organised, enthusiastic agents for our Calling Team in Manchester.  The Telesales team make calls to, and handle inbound calls from, warm leads to sign young people up to our NCS programme. Successful candidates will work in a fast paced environment with a focus on customer experience and outcome and an expectation to meet stretching productivity and quality targets.

Responsibilities include: 

  • Making/receiving calls to/from parents and young people and using excellent phone technique and persuasion skills to complete their sign up to an NCS programme
  • Accurate reporting of data and calls

Essential Skills & Experience:

  • Exceptional customer service skills
  • Exceptional communication skills
  • Strong self motivation
  • Ability to achieve and exceed stretching targets on a consistent basis
  • Attention to detail
  • Good written and verbal communication skills

Desirable Skills and Experience:

  • Experience of working in customer facing environment, preferably in a contact centre
  • Experience of selling either face to face or on the phone
  • Experience of working with young people with support needs



  • Enjoy talking to people, being helpful and doing all you can to agree solutions to challenges
  • Being calm under pressure and remaining assertive, determined and resilient
  • Enthusiasm for, and commitment to, our mission and values with the ability to bring this to life when serving customers and working with colleagues

The Challenge is a national charity that was founded in 2009. Our mission is to connect and inspire people to strengthen their communities. We bring together local people across all generations, ethnic groups and incomes to build a stronger society. This is a unique opportunity to join a fast moving, rapidly growing organisation, working with young people and local communities across the country. 

Further Details

  • There are a number of fixed term, full time and part time positions available within Telesales. Contracts will be for 6 weeks and will start Monday 19th June 2017.
  • Salary: £18,000 per annum pro rata
  • Requires regular shift and weekend working (weekday shifts may cover hours from 1200-2000 and weekends 1000-1800 a minimum of 3 shifts per week for part time, at least one weekend shift is mandatory)
  • Please apply by emailing a CV and covering letter addressing your suitability for this role to This email address is being protected from spambots. You need JavaScript enabled to view it..


Only applicants who have the right to work in the UK or have a valid visa or work permit for a minimum of 6 months at the time of application will be considered for this role.