Location: London, Surrey, Buckinghamshire & Berkshire, West Midlands, North West England or Yorkshire (see ‘Office Locations’ below). Speculative applications welcome. Local teams will be in contact when roles become available.
Length of role: 2-3 month fixed-term contract with opportunity of extension
Start date: ASAP
Residential Requirements: Non-residential (potential for residential elements in some areas)
Payment: £22,000 London, £21,000 (Surrey and Bucks & Berks), £20,000 (West Midlands, North West & Yorkshire) pro rata
The Programme Delivery Executive is a pivotal role within the Programmes team supporting the Programme Associate Managers to deliver NCS (National Citizen Service) within a specific geographic area. You will be responsible for multiple programmes running consecutively throughout the summer; managing existing relationships with local community partners, overseeing logistics and ensuring high quality delivery of the NCS programme.
Successful candidates should thrive in a fast-paced and challenging environment, be confident in managing relationships at all levels, overseeing logistics and have commitment to ensuring a high quality programme during delivery.
Please note that this role is referred to as a Delivery Associate Programme Manager (DAPM) role internally, and this will be the official job title.
Logistics and administration
- Manage the planning and implementation of logistics: including liaising with transport providers, food delivery and venues providers
- Manage programme administration: cash handling, attendance recording, risk management, data management and protection Salesforce software.
- Prepare and distribute all resources for your programme, including any inclusion resources for those with additional support needs
- Line manage up to 7 Skills Practitioners per programme, ensuring they are supported and receive feedback for their professional development
- Evaluate the performance of the pastoral seasonal staff team alongside the Delivery Programme Associate Manager and Programme Manager
- Support seasonal staff with logistical needs on the programme
- Deliver a high quality, safe and inclusive locally grounded NCS programme
- Set up and manage community project; work with community organisations where young people can make a difference to their local community
- Take over management responsibilities from the Programme Leader for the final Real Challenge Action part of the programme, delivering set curriculum and engaging all young people in completing their social action projects
- In some areas, Programme Delivery Executives will have the opportunity to act as Programme Leader, directly leading an NCS programme with up to 84 young people and the pastoral staff team members through both residential and non-residential parts of the programme
We run a fast-paced and challenging programme which requires a high level of flexibility. In addition to the responsibilities outlined you may be required by The Challenge to undertake any duties within your skills and capabilities which The Challenge reasonably considers necessary to meet the needs of the NCS Programme.
You will be entitled to competitive annual leave (pro rata on contract length). All leave must be taken within the contracted delivery period and agreed with the manager in advance.
- Experience of managing large scale events or projects in a paid or voluntary setting e.g. managing youth programmes or complex events
- Experience of managing or motivating small groups of people in stressful environments (in a paid or voluntary capacity)
- Experience of working with groups of young people (in voluntary or paid capacity)
- Understanding of working with diverse community groups. A desire to build stronger communities and advocate change in society.
- Ability to make great first impressions and form excellent relationships with partners whilst being able to work collaboratively with people on projects across various departments, zones and locations
- Strive for continuous improvement by seeking and sharing feedback appropriately and respectfully
- Ability to take initiative and work independently during peak delivery times
- Ability to work in a fast paced and demanding environment, including a willingness to travel during work hours
- Strikingly positive and motivated attitude, with a passion for building stronger communities and seeing change in society
- Experience of presenting to large groups, delivering briefings and utilising various media to inform young people, community partners and staff
This is an intense, full-time delivery role which requires flexible working days. Once the summer programme has begun Programme Delivery Executives are required to work multiple weekends according to the programme structure. The average working day during the delivery period runs from 8am – 6pm, with office days between programmes remaining 9am-5pm.
The role requires frequent travel outside of the office within the region allocated.
Areas they work in
Every borough in London
Old Trafford (Manchester)
Manchester, Bury, Wigan, Leigh, Stockport, Oldham, Tameside, Rochdale
Preston, Burnley, Blackburn, Blackpool, West Lancashire, Darwen
Buckinghamshire & Berkshire
Wycombe, Slough, Bracknell Forest, Reading, West Berkshire
Epsom, Ewell, Mole Valley, Reigate, Banstead, Guildford, Woking, Spelthorne,
All across Birmingham, Solihull, Wolverhampton, Walsall, Dudley, Telford, Coventry, Warwickshire (including Leamington Spa, Stratford, Nuneaton)
Leeds, Wakefield, Bradford
Please send us your CV and cover letter to one of the contacts below, quoting “DPAM” in the subject line:
For role availability, please email the appropriate Programme Associate above.
Our Seasonal Staff Expectations
We also look for all employees to show the following characteristics:
- Trust-building: Works hard to build trust with people. Brings together different groups of people.
- Responsibility-taking: Takes responsibility for actions and attitudes. Claims and solves problems in the community.
- Understanding and Empathy: Works to understand others – their strengths, fears and needs. Ready to stand up for someone who is different. Willingness to be prepared to lead by example and encourage others to do the same.
Safeguarding Statement and Requirements
The Challenge is committed to safeguarding and promoting the welfare of young people taking part in the programme. We expect all staff and post holders to share this commitment.
As part of this commitment to providing a safe environment for our young people, we require all candidates to return a satisfactory enhanced Disclosure and Barring Service (DBS) certificate dated on or after 01 January 2016. The Challenge will assist the application for, and pay for the processing of, a new DBS for staff members where required.
We also require two satisfactory references, at least one of which should detail suitability to work with young people and another to be from your current or most recent employer. Both references should be from someone who knows you in a professional or academic context.
Training for the role will take place within the work dates. We reserve the right to dismiss any staff member who does not complete training, does not participate fully, or does not perform in line with our values as an organisation.
Employees in this role may able to claim expenses for all travel, outside of their journey to and from their contracted office, in addition to any costs incurred on the programme.
Additional Support Needs
Criminal Record Disclosures