Location: London, Surrey, Buckinghamshire & Berkshire, West Midlands, North West England or Yorkshire (see ‘Office Locations’ below). Speculative applications welcome. Local teams will be in contact when roles become available.

Length of role: 2-3 month fixed-term contract with opportunity of extension

Start Date: ASAP

Residential Requirements: Non-residential

Payment: £27,000 (London), £26,000 (Surrey and Bucks & Berks), £25,000 (West Midlands, North West England & Yorkshire) pro rata

The Role

The Programme Delivery Associate Managers lead a team to oversee delivery of our National Citizen Service (NCS) programmes. You will provide leadership and coaching to build a strong team, support staff to deal with critical incidents and ensure a high quality and safe programme is set-up and delivered.

Please note that this role is referred to as a Delivery Programme Associate Manager (DPAM) role internally, and this will be the official job title.

Main Responsibilities:

Logistics and administration

  • Plan and manage key logistics during delivery, including liaising with transport providers, food delivery and accommodation
  • To manage a budget efficiently, following relevant procedures, during both setup and delivery periods

Staff management

  • Assist with the recruitment and assessment of seasonal staff
  • Manage and develop a strong team ensuring they are well-bonded, supported and directed
  • Set a high-standard for self and team at all times.

Programme Delivery

  • Set-up and deliver a high quality and locally delivered NCS programme for 15-17 year olds
  • Develop high quality community projects that enable young people to make a difference in their local communities
  • Manage relationships with external organisations, partners and providers as appropriate
  • Ensure Health, Safety and Safeguarding are a priority, ensuring that risks and incidents are managed appropriately and in a timely manner
  • Participate in out of hours / overnight on call rota to during delivery periods
  • Ensure compliance with organisational policies and procedures at all times

We run a fast-paced and challenging programme which requires a high level of flexibility. In addition to the responsibilities outlined you may be required by The Challenge to undertake any duties within your skills and capabilities which The Challenge reasonably considers necessary to meet the needs of the NCS Programme.


You will be entitled to competitive annual leave (pro rata on contract length). All leave must be taken within the contracted delivery period and agreed with the manager in advance.

About the Organisation and the NCS Programme

The Challenge is a fast-growing social enterprise that connects and inspires people across Britain to strengthen their communities. We work on a local level to bring together people from all ages, ethnicities and walks of life, connecting communities and building trust.

We are a major provider of the government’s National Citizen Service (NCS), a life-changing experience for 15-17 year olds. In summer 2016, 35,000 young people across our regions took part in our eighteen day intensive NCS programme. The scheme is available to young people from all backgrounds to take part in outdoor activities, meet new people and give something back to their communities. By taking part they learn new skills and have a great experience they can put on their CVs or college applications.


They achieve this by completing three challenges:


  • NCS Personal Challenge (PC): Between four and seven socially mixed teams of young people bond through a week of challenging outdoor activities.
  • NCS Team Challenge (TC): Teams return to their local area and learn skills in either Drama, Media, Photography, Enterprise, Music, Art or Sport. They use these skills to interact with the community and create a showcase performance for friends and family.
  • NCS Real Challenge Design (RCD) and Real Challenge Design (RCA): Teams work to design and deliver a campaign and social action projects that will bring the local community together. In order to gain funding and advice on their projects, the young people pitch to a ‘Dragons Den’ style panel of influential people in their community.


All young people who complete our NCS programme graduate and are signposted into year-round social action opportunities through The Challenge Society.


Person Specification



    • Experience of managing and delivering high quality events or projects, whether in a paid or voluntary setting


  • Experience of working with groups of young people aged 15 -17 residentially, outward bound or direct delivery youth work, or equivalent, in a voluntary or paid capacity
  • A basic understanding of safeguarding and risk management
  • Experience of working with diverse community groups and projects
  • Extensive experience managing and motivating teams of people in challenging environments e.g. youth programmes, outdoor education or alternative education; fast-paced workplace; seeks to improve self and others
  • Experience of building and growing relationships with key stakeholders, both internal and external; able to engage with people from diverse backgrounds and communities
  • Strikingly positive attitude and integrity, with ability to inspire and lead teams; a flexible approach to work and willing to go the extra mile to make a difference
  • A good academic record or relevant equivalent experience


The Challenge is a fulfilling but demanding place to work.  Two-day weekend working will be required on a number of occasions during delivery period.  During delivery periods, staff work on a rota system and work evenings being on call. Some early mornings and late evenings will be required at different times throughout the year.  During delivery you will not alway be based in the office and will be expected to spend time visiting programmes, sites and partners.


Office Locations


The role requires frequent travel outside of the office within the region allocated.


Office location

Areas they work in


Waterloo/Kentish Town

Every borough in London


Old Trafford (Manchester)

Manchester, Bury, Wigan, Leigh, Stockport, Oldham, Tameside, Rochdale



Preston, Burnley, Blackburn, Blackpool, West Lancashire, Darwen

Buckinghamshire & Berkshire


Wycombe, Slough, Bracknell Forest, Reading, West Berkshire



Epsom, Ewell, Mole Valley, Reigate, Banstead, Guildford, Woking, Spelthorne,



All across Birmingham, Solihull, Wolverhampton, Walsall, Dudley, Telford, Coventry, Warwickshire (including Leamington Spa, Stratford, Nuneaton)



Leeds, Wakefield, Bradford

To Apply

Please send us your CV and cover letter to one of the contacts below, quoting “DPAM” in the subject line:


South London – Simon Tullet (This email address is being protected from spambots. You need JavaScript enabled to view it.)

North London – Mark Hatt (This email address is being protected from spambots. You need JavaScript enabled to view it.)

Manchester/Lancashire – Tom Walker (This email address is being protected from spambots. You need JavaScript enabled to view it.)

West Midlands – Sirita Robinson (This email address is being protected from spambots. You need JavaScript enabled to view it.)

Surrey – Leah Sharpe (This email address is being protected from spambots. You need JavaScript enabled to view it.)

Bucks & Berks – Shauna Shanmugan (This email address is being protected from spambots. You need JavaScript enabled to view it.)


For role availability, please email the appropriate Programme Associate above.


Additional Information


Our Expectations


We also look for all employees to show the following characteristics:


  • Trust-building: Works hard to build trust with people. Brings together different groups of people.
  • Responsibility-taking: Takes responsibility for actions and attitudes. Claims and solves problems in the community.
  • Understanding and Empathy: Works to understand others – their strengths, fears and needs. Ready to stand up for someone who is different. Willingness to be prepared to lead by example and encourage others to do the same.

Safeguarding Statement and Requirements


The Challenge is committed to safeguarding and promoting the welfare of young people taking part in the programme. We expect all staff and post holders to share this commitment.


As part of this commitment to providing a safe environment for our young people, we require all candidates to return a satisfactory enhanced Disclosure and Barring Service (DBS) certificate dated on or after 01 January 2016. The Challenge will assist the application for, and pay for the processing of, a new DBS for staff members where required.


We also require two satisfactory references, at least one of which should detail suitability to work with young people and another to be from your current or most recent employer.



Training for the role will take place within the work dates. We reserve the right to dismiss any staff member who does not complete training, does not participate fully, or does not perform in line with our values as an organisation.



Employees in this role may be able to claim expenses for all travel, outside of their journey to and from their contracted office, in addition to any costs incurred on the programme.


Additional Support Needs


As an equal opportunities employer we welcome applications from a diverse range of people, including those with disabilities. We are committed to making reasonable adjustments to ensure that successful candidates are able to undertake the role that they are offered. You will be asked to tell us about any additional support needs at the post assessment stage but we encourage candidates to get in touch with any concerns or questions they may have either before or during the application process by emailing Matthew at This email address is being protected from spambots. You need JavaScript enabled to view it.

Criminal Record Disclosures

We recognise the contribution that former or ex-offenders can make as an employee; a person’s criminal record will not, in itself, debar that person from being appointed to this post. Candidates will be given an opportunity to provide us with information on their criminal record, which will be treated in the strictest confidence. Suitable applicants will not be refused posts because of offences which are not relevant to the role and which do not make them a risk in the role for which they are applying. We encourage candidates to get in touch with any concerns or questions at This email address is being protected from spambots. You need JavaScript enabled to view it.