Digital Change Manager                              

Start date:         As soon as possible

Location:          Waterloo, London

Status:              This is fixed term contract role until 31 December 2019

The Challenge

The Challenge’s vision is a more integrated society where there is understanding and appreciation of each other’s differences. We design and deliver programmes that bring different people together to develop their confidence and skills in understanding and connecting with others. We believe everyone benefits when people from all walks of life come together to better know, understand and trust each other. This also applies to the people we employ to work with us. As an equal opportunities employer our aim is to have a diverse workforce to reflect the communities we work in.

This is a unique opportunity to join a dynamic, rapidly growing organisation, working with young people and local communities across the country. You can download our impact report which shows how we’ve helped 1,000s of young people build trusting and meaningful relationships with people from different backgrounds.

About the role

The Digital Transformation Department are a forward thinking, business focused team of specialists that support a culture of innovation and continuous improvement. The department leads on the adoption and development of robust processes, tools and use of techniques that deliver an insight-driven advantage for the charity. Through our data and software innovations we help our people to work more flexibly and efficiently to achieve our organisational goals. Currently we are working on multiple business critical process changes all of which have to be delivered to extremely tight deadlines some of which have no flexibility.

The Digital Change Manager is a new role in the team, to lead on adoption of a large amount of new processes driven by our move to new systems. The role will set the template for the roll out of new processes and aid in the implementation by creating the Digital Change Management Plan for each new process, communication this plan effectively internally and externally to all stakeholders, ensuring that the implementation plans conform fully to the organisations PRET values and support in the implementation of these processes and preparing users for changes and supporting them as these processes are rolled out. The Digital Change Manager will be the key to ensuring we have strong buy in to the large scale changes that are occurring and to allow them to run smoothly.

The Digital Change Manager will have close working roles with the teams in Digital Transformation as well as with senior stakeholders across the organisation. They will have input in communications so that all stakeholders are not only informed but can effectively and accurately communicate Digital Change to their team members.


  • Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
  • Develop the master Digital Change Management Plan
  • Create the documentation to support all Digital Change implementations to ensure that Change Management is a key part of the process planning from day 1
  • Analyse, review and document our current systems and processes, identifying opportunities to simplify and rationalise it where possible
  • Liaises with Senior Stakeholders (Heads of Departments) to support them in the communications of Digital Changes along with the Digital Transformation department project teams.
  • Lead the design, development, delivery and management of communications.
  • Conduct impact analyses, assess change readiness and identify key stakeholders.
  • Provide input, document requirements and support the design and lead delivery of training programs.
  • Lead the provision of support and coaching to all levels of managers and supervisors as they help their direct reports through transitions.
  • Ensure project teams integrate change management activities into their project plans.
  • Support the wider aims of the Digital Transformation Department to improve efficiencies across the organisation
  • Track and report issues
  • Define and measure success metrics and monitor change progress

Skills and experience


  • Experience of all aspects of the development lifecycle, from gathering and analysing system requirements to technical testing and deployment A solid understanding of how people go through a change and the change process
  • Experience and knowledge of change management principles, methodologies and tools
  • Experience as a head of Digital Change and Transformation involving complex technical solutions
  • Exceptional communication skills, both written and verbal
  • Excellent active listening skills
  • Ability to clearly articulate messages to a variety of audiences
  • Ability to influence others and move toward a common vision or goal
  • Forward looking with a holistic approach
  • Organized with a natural inclination for planning strategy and tactics
  • Problem solving and root cause identification skills
  • Able to work effectively at all levels in an organization
  • Must be a team player and able to work collaboratively with and through others
  • Acute business acumen and understanding of organizational issues and challenges
  • Familiarity with project management approaches, tools and phases of the project lifecycle
  • Experience with large-scale organizational change efforts
  • Excellent written and oral communication skills, and a proven ability to work with stakeholders, both technical and non-technical at all levels of the organisation
  • Proven ability to manage multiple and complex projects, including planning and implementation stages
  • A commitment to the mission and values of The Challenge and an understanding of how these relate to the functions of the Digital Transformation Department


  • Change management certification or designation
  • Expertise in Salesforce and Tableau

Safeguarding Statement

The Challenge is committed to safeguarding and protecting the young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our programmes.

We expect all staff and post holders to share this commitment to safeguarding by ensuring compliance with our policies and practices.

Employment Screening

The Challenge has a legal responsibility to ensure that all its employees have the legal right to live and work in the UK. Therefore, if you are made an offer of employment, this will be subject to The Challenge verifying that you are eligible to work in the UK before you start work.

Further Details

In addition to being part of a fun, dynamic and challenging workforce, we are proud to offer an attractive benefits package including contributory pension, Simplyhealth cash plan, Ride 2 Work, childcare vouchers, season ticket travel card loan etc. to eligible employees.

  • To apply: Please apply by sending your CV, cover letter current salary and salary expectations to by Monday 15th April.
  • Interview process: Selection for this position will include two rounds of interviews, the first of which will commence in January.

The Challenge Network (The Challenge) is committed to protecting the privacy and security of your personal information. Our privacy notice can be found here:

This privacy notice describes how we collect and use personal information about you prior to, during and after your working relationship with us, in accordance with the General Data Protection Regulation (GDPR) or any subsequent data protection legislation in force from time-to-time.

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