The Challenge values its employees and the teams dedicated to helping us achieve our vision of creating a more integrated society. We regularly grab five minutes of their time to highlight different roles and give you an insight into what it’s like to work for us.


Phil has been at The Challenge for seven months and is an assistant account manager for NCS in south central London, managing the NCS accounts and relationships in Croydon, Lambeth, Merton, Wandsworth and Sutton schools. 

He previously studied Business and Retail Management at the University of Surrey and did a placement with a charity that stops human sex trafficking. He used to be in the RAF cadets and had wanted to the join the RAF but his mum said he had to get a degree. It does mean, however, that he can fly a two-seater plane even though he can’t drive!

Here he tells us why he loves the variety of his role and how supportive his team is.

A typical working day is…

“Never typical, because my role is very varied! Some days I can be out of the office at meetings, talking with teachers and being the initial engagement between schools and the National Citizen Service. Other days I can be in the office calling teachers and chasing up on events. Or I can be in meetings with field sales managers and their teams, getting feedback from them, talking them through what events are coming up, and giving advice on how to engage with the young people in particular schools. I’m also the training rep for the accounts team, so on another day I could be setting up training exercises.”

My favourite thing about my job is…

“Each day is unpredictable. I walk in in the morning not knowing how the day is going to turn out. I’m very extroverted so I love that aspect of my role. There are some everyday tasks, but I also face a new challenge everyday so it keeps me on my toes.”

The most challenging thing about my job is…

“When I put in a lot of hard work with schools and then find out they’re not interested. It’s tough when you’ve been giving it your best and don’t receive a response. I’ve learnt to bounce back though. Having a team who are facing the same challenges is really helpful as you know you’re not the only one in that boat. I look at other people and see how they’ve overcome it, and I get lots of support from my managers as well. They’re very understanding, which I really appreciate. It makes such a difference. I love my team, they’re awesome.”

When I’m not working…

“I look after young kids on Sundays, as when I’m at church some of the mums will leave their kids with a team of us for a couple of hours. I really like to spend time with them and hear their stories. I’m also a referee for football, so I referee on some Saturdays and Sundays. I have refereed for Woking FC (Academy) and Crystal Palace Ladies.”

My favourite quote is…

“Love is a never ending energy.”

If you’re interested in working at The Challenge check out our Careers page to find all our latest vacancies. You can also discover more about The Challenge’s people and what it takes to deliver our mission in our other five minute employee profiles.