The Challenge values its employees and the teams dedicated to helping us achieve our vision of creating a more integrated society. We regularly grab five minutes of their time to highlight different roles and give you an insight into what it’s like to work for us.


Bradford-based Clare Higgins is a key member of the Yorkshire team. She always knew she wanted to work with young people and jumped at the chance of working at The Challenge. Clare joined us in 2014 as a seasonal staff member in Birmingham.  In October 2015, as The Challenge was establishing a Yorkshire base, she took the opportunity to relocate as an engagement coordinator. She has since worked as a sales team leader, delivery programme associate manager and an associate sales manager, before stepping into her current role as NCS field sales manager.

A typical working day is…

“My day is focused on making sure that as a team we are fully prepared and ready for anything and everything. I’m part of a 20-plus team and at the moment we are focused on application queries as we prepare for summer kick-off. Some days, for example, I provide training to teams across Manchester, Lancashire and Yorkshire. I also collaborate with managers across the north, we share best practice across our zones, identifying staffing needs and other elements to work fluidly.

My favourite thing about my job is… 

“It’s incredible to see the impact of the programme on young people in just three weeks. Those individual stories make it all worthwhile – the January assemblies when it’s rainy and cold are all forgotten when you see a young person overcome their personal challenges.”

The thing I find most challenging about my job is…

“We’ve grown quite quickly in Yorkshire – last year NCS numbers increased by 22% – so it’s really key we keep our quality strong as the uptake increases.  The pace of work can be challenging, so it’s a case of being on the ball all the time, which I really enjoy.

Yorkshire has its own challenges too – there are pockets with insular communities. It makes it all the more rewarding when we see huge changes in young people on our programmes. These young people would never normally mix so it just proves that what we do is so important. You can see the barriers coming down.”

When I’m not working…

“I love to travel, and am known for the occasional spontaneous weekend break. Coming from Buckinghamshire originally I’ve now really settled in Yorkshire – I’m gradually doing up a Victorian mill cottage and feel like an honorary Yorkshire person!”

My favourite quote is…

‘There is only one you for all time. Fearlessly be yourself.’ Anthony Rapp.

If you’re interested in working at The Challenge check out our Careers page to find all our latest vacancies. You can also discover more about The Challenge’s people and what it takes to deliver our mission in our other five minute employee profiles.