Romano Agostini, Step Forward Graduate

Romano Agostini

It really gives you a different view on employment and the mentors at Step Forward are there to help every step of the way.

Romano Agostini

Please note, Step Forward is no longer running. Step Forward ran between 2014 – 2019 and was a one-year apprenticeship for young people, aged 16-22 in London.

Barnardo’s is the UK’s largest children’s charity and has been providing support for vulnerable children since 1866.

Barnardo’s appointed a Step Forward apprentice in 2016, to support their ever-growing Insight and CRM team at the heart of their business. Although this would usually be filled with a more experienced professional their apprentices’ success has encouraged them to do the same again in 2017.

Find out how Romano Augustine got on with his apprenticeship at Bernardo’s, what lessons he learnt and how it gave him a sense of direction in his budding career.

Rising to the challenge

Romano was Barnardo’s first apprentice in its Insight & CRM team. His apprenticeship started at Barnardo’s in September 2016, having just finished school where he gained three A Levels.

As part of the five-person CRM team embedded within Fundraising, Romano’s role involved dealing with dozens of requests from Salesforce users in the rest of the Fundraising department, as well as setting up new users, uploading data into the system and undertaking specific projects.

The role is challenging and intensive, involving a steep learning curve. Induction included shadowing other team members, collaborative working, and allowing time for studying the Salesforce training materials.

Rising to the challenge, Romano set to work providing administrative support and also undertaking specific projects. One invaluable project included undertaking a study of how users were interacting with Salesforce, in order to improve efficiency and free up fundraisers’ time.

A sense of direction

Throughout the course of his year, Romano has found his experience to be very informative of the choices he wants to make for his future employment and career path. The combination of his mentors at Step Forward and advice from co-workers has given a valuable sense of direction.

If you’re unsure about whether or not you’d like to go to university, consider apprenticeship: you’ll earn some money, get qualifications and, by the end of it all, you’ll have a much better idea about what you want to do in life. It really gives you a different view on employment and the mentors at Step Forward are there to help every step of the way.