Will I stay with my friend?

NCS is a great way to meet new people and make new friends! But if you’re keen to be with your bestie, once you have both signed up, please contact us to let us know about your request.

Cold feet?

Many NCS-ers find that even though they have been placed on a different team to their friends, NCS lends itself to meeting new people and your Senior Mentor is also a great person to lean on when you are unsure.

Who should I speak to if I have a problem on NCS?

Our main concern will be your long term happiness. You can talk to any member of staff at any time so we can agree what’s best for you.

What if I get ill?

Your parent or guardian will need to call our team on 0203 510 5050 to let us know.

If you miss a lot of time from NCS, we will ask you to make up some of the hours to help you graduate. But don’t worry, speak to your NCS team leader while you’re away and they’ll be able to give you top tips on how to get started!

Are mobile phones allowed on the NCS programme?

You’re allowed to bring your mobile phone with you on NCS and you can use them when activities are not taking place.

Be aware mobile phone reception may not be available, especially during Phase 1 which is usually based in the countryside. All our accommodation comes with the necessary amenities, such as access to power sockets, showers, etc Access can be very limited for tented accommodation!

Please note that we are not able to insure your personal belongings so bring your mobile phone at your own risk!

Will there be WIFI available during the programme?

The availability of WIFI will vary at different locations and on the different Phases of NCS.

We cannot guarantee access to the internet. Many of our locations for Phase 1 are in beautiful areas such as the Highlands of Scotland or the Lake District and may have limited connectivity.

What if I can’t do some of the activities?

We will never force anyone to participate in anything they do not feel comfortable with.

We will encourage you to take part and challenge yourself! But if you are still worried about anything, please feel free to chat to us or speak to a member of staff on NCS.

If I miss some of the programme, can I still graduate?

We understand life gets busy and complicated at times. NCS, we want you to make the most of your experience away with us, so if you need to miss a day, please let us know before you go away as soon as possible.

If you miss a lot of time from NCS, we will ask you to make up some of the hours to help you graduate. But don’t worry, speak to your NCS team leader while you’re away and they’ll be able to give you top tips on how to get started!

What food is provided?

We provide all food during Phase 1 and 2 although we recommend you bring a packed lunch on your first day for the coach! During Phase 3, please bring a packed lunch for each day that you are with us.

We always try our best to ensure that all dietary requirements are catered for including halal, kosher, vegan, and gluten-free food. Where we are unable to, we will always provide a vegetarian option.

Make sure you tell us as soon as possible if you haven’t already, please contact us as soon as possible!

Where will I sleep during the residential phases?

There are a lots of accommodation options on NCS and your specific accommodation for NCS will vary. Check your timetable if you’re unsure!

All our accommodation is single gender either separate dormitory rooms, yurts or even tents! They all come with all the necessary amenities, such as access to showers and power plugs. Some accommodation, including bathrooms, may be shared with other young people but will still be single gender.

Will I need to bring any money?

No you don’t need to bring any money during NCS.

Do I need to bring my NCS t-shirt?/I haven’t got my NCS T-shirt?

NCS t-shirts are given out before NCS starts on a first come first serve basis. If you’re a late sign up (you may have missed out!!) But don’t worry, you don’t have to bring it along with you on NCS.

Can I watch the World Cup?

Programme leaders will do what they can to allow you watch the big games. There might be times when a game clashes with a pre-arranged activity, or where the centre you are staying at doesn’t have a TV, so we can’t guarantee it – but we’ll do our best!

Can I bring valuables on NCS?

Personal belongings are not covered by our insurance, we recommend that you leave any valuables at home.

Do I need to bring safety equipment?

Some activities require safety equipment such as a helmet or a harness to be worn and these will be provided by the activity centre you attend. If you have any concerns about this, please contact the team.

Will someone help me take my medication?

As standard, The Challenge does not accept responsibility for any medication that a young person brings on NCS. This includes administering medication. Please see our consent statement for more information. If there needs to be an exception or if you have any concerns, please contact us.

Got another question? Visit our website FAQs or get in touch with the NCS team

Phone 020 351 05050, Website NCSTHECHALLENGE.ORG →,
Website FAQ’s: QUESTIONS.NCSTHECHALLENGE.ORG →

Opening hours: Monday – Friday, 09:00-20:00 and 09:00-18:00 on Saturday – Sunday

Correspondence address: The Challenge, Elizabeth House, 39 York Road, London SE1 7NQ